Shipping policy
SHIPPING POLICY
Last updated: May 2026
Order Processing: All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or South African public holidays. You will receive a confirmation email once your order has been dispatched.
Shipping Destinations: We currently ship within South Africa.
For International Orders: We are currently unable to process international orders automatically online. If you are based outside of South Africa, please contact us directly at info@vulcanrisksolutions.com so we can arrange the correct courier and / or delivery options for you.
Shipping Rates & Delivery Times: Shipping costs are calculated at checkout based on your location and order size. Estimated delivery times are as follows:
- Major centres (JHB, CPT, DBN, TSH): 2–3 business days
- Regional areas: 3–5 business days
- Remote/outlying areas: 5–7 business days
Shipment Tracking: Once your order has been dispatched, you will receive a tracking number via email dependent on the form of shipping you have chosen. You can use this to track your delivery through our courier of choice website or App.
Damaged or Lost Parcels: If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at info@vulcanrisksolutions.com. We will work with the courier to resolve the matter for you as quickly as possible.
Public Holidays: Please note that deliveries do not occur on South African public holidays. This may affect estimated delivery times.
Contact Us: For any shipping-related queries, please contact us at info@vulcanrisksolutions.com or visit our webstore at vulcanrisksolutions-store.com.